Effective Date: 2 June 2025
At Shoreditch Support, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services online or in-store.
Shoreditch Support is an Apple Independent Repair Provider and electronics repair store. We specialise in providing authorised out-of-warranty Apple repair services and selling related products. We also offer data recovery and remote support services. Our website and services are primarily targeted to users within the United Kingdom.
We may collect the following types of personal information from you:
Personal details: First name, last name
Contact details: Email address, phone number, physical address
Payment information: Collected securely through third-party payment processors
Device information: Serial numbers or model information for repairs
Usage data: Collected via analytics tools (e.g., Google Analytics)
We collect your personal information through:
Online forms when you place an order or request a repair
Email subscriptions via Mailchimp
Analytics tracking through cookies
Integrated platforms and tools for service fulfilment
We use your information for the following purposes:
To fulfill orders and process repairs
To communicate with you about your orders or repairs
To send marketing emails, newsletters, or promotions (you can opt out at any time)
To analyse and improve our website and services
We may share your information with trusted third parties to help us operate our business effectively:
Mailchimp – for marketing and newsletter distribution
Repairshopr – for managing repair tickets and customer service
Royal Mail & Gophr – for shipping and courier services
Apple GSX – for authentic Apple repairs and diagnostics
Google Analytics – to analyse website usage and performance
Each third-party provider is responsible for their own privacy practices.
We process your personal information based on the following legal grounds:
Contractual necessity – to fulfill your repair or product order
Consent – for marketing communications
Legitimate interests – to improve our services and operations
Under UK data protection law, you have the right to:
Access the data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to or restrict certain types of processing
We retain your personal data only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law (e.g., for tax or legal reasons).
We take appropriate technical and organisational measures to protect your personal information against loss, theft, misuse, or unauthorized access.
Our website uses cookies to provide a better browsing experience and to analyse usage. You can manage your cookie preferences via your browser settings.
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new effective date.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: Hello@shoreditchsupport.co.uk