Remote Support

Outsourcing your IT support to specialists can save you time and money – you can solve issues immediately, avoid disrupting your workflow, and save on staff costs. Professional remote support is a growing field, and state-of-the-art remote management software means IT support experts don’t need to leave their offices to help you.

We are established Mac specialists based in the heart of London. That means London customers can combine remote support with on-site visits if necessary. Plus, we can provide you with hardware upgrades, including new and refurbished products, part-exchange, and a complete transfer service. We are a one-stop-shop for all your Apple IT needs.

1. Unlimited Virtual Support Contract

Enjoy peace of mind with comprehensive remote support at a fixed rate per month. For our London customers, we can combine with on-site visits when necessary. Our careful strategic approach includes constant monitoring of hardware faults, software issues, patch management, anti-virus status, and backup monitoring. Our system promptly alerts us whenever an issue is detected.

Monthly pricing – including Microsoft 365 for Business

• Monthly pricing starting from: £35/Mac for one Mac, £30/Mac for 2 – 5 Macs, and £25/Mac for 6+ Macs
• On-site visits cost £60 for the first hour, then only £40/hour, with a response time of 1 day

Package includes:

• Unlimited virtual and remote support
• Microsoft 365 for Business for all devices – including Excel, Word, Teams, Powerpoint
• Use of state-of-the-art specialist remote management and chat software
• Free initial audit/health check upon signing up
• Free recommendations for hardware and software upgrades
• Free part-exchange hardware upgrade and data transfer process Get in touch via the contact form below.

2. Ad-Hoc Support

If you have an issue that needs addressing right now, quickly and conveniently, you can choose our one-off remote support package.

Ad-hoc pricing:

• £35 for a 1/2 hour
• £70 for 1 hour
• £135 for 2 hours
• £195 for 3 hours
• On-site visits cost £80/hour, with a response time of 1-2 days

Purchase the remote support package via the link above, and we will send you a link to our specialist remote support software to guide you through the process. We can also provide free recommendations for hardware and software upgrades.

Why Choose Us

• Years of Experience – you are in safe capable hands
• Only In-House Trained Apple Experts – unlike many companies with outsource support
• State-of-the-Art Support Software – guaranteeing efficient and effective assistance
• Flexible Solutions – tailored to fit any budget
• One-Stop-Shop – with our other services like hardware upgrades, repairs, and part exchange

Our Comprehensive Services

• OSX Support & Upgrades – Expert assistance and upgrades for your macOS devices.
• Email & Internet Support – Solve email and internet-related issues quickly and effectively.
• Virus & Malware Removal – Protect your systems with thorough virus and malware removal services.
• Backup/Data Recovery – Safeguard your critical data and recover it in case of emergencies.
• Broadband & Internet Troubleshooting – Resolve connectivity problems and optimize your internet speed.
• Workstation Health Check / System Cleanups – Keep your workstations running smoothly with regular health checks and system cleanups.
• Computer Set up, Installation & Repairs – Efficiently set up, install, and repair computers for seamless operation.
• Connect Peripherals – Connect and configure printers, scanners, external hard drives, and more.
• Data Migration Support – Seamlessly transfer your data from one system to another.
• G Suite to Microsoft Office 365 Migration – Migrate smoothly from G Suite to Microsoft Office 365 with our expert assistance.
• Domain Management – Efficiently manage your domains.
• Cloud Backup Solutions – Safeguard your data with reliable and secure cloud backup solutions.

Get in touch via the contact form, or follow the steps below to book an ad-hoc support session.